TENANT RESOURCES

At Boxer Property, we pride ourselves on customer service. The resources contained on this page can assist you with answers to the most common Frequently Asked Questions such as: ‘What are the building hours?’ ‘What are good move-in times?’ ‘How do I place a maintenance request?’ 'How do I set up my Payment Portal account?

Please use the below videos and resources to assist you with further needs.

  • Building
    Information
    BOXER PROPERTY
    42 views
  • New Tenant
    Requirements
    BOXER PROPERTY
    31 views
  • Tenant Center -
    Placing a Request
    BOXER PROPERTY
    27 views
  • Using the Payment Portal
    BOXER PROPERTY
    6 views
  • Workstyle
    Features
    BOXER PROPERTY
    33 views

Download our PAYMENT PORTAL GUIDE

COMMON FAQs

General Information and Payment Portal access

Monday – Friday, 7am-6pm; Saturday, 7am-2pm; Sundays CLOSED. See the “Building Information” video for more details.
HVAC is not provided after business hours, but the tenant can request after-hours HVAC for an additional fee. Use the ‘Maintenance Request” subject on the Tenant Center at Tenant center to place this request. Please see the “Building Information” video for more details.
We prefer that tenants move in and out of the property in non-peak times of 9:30-11:30am and 2-4pm on weekday, and anytime on weekends. See the “Building Information” video for more details.
Please place the request using the Tenant Center at Tenant center. See the “Tenant Center – Placing a Request” video for more information on using the Tenant Center.
Please place the request using the Tenant Center at Tenant center. See the “Tenant Center – Placing a Request” video for more information on using the Tenant Center.
If you chose to use janitorial services during your Lease signing, the janitorial service should be vacuuming and emptying trash in your suite 5 nights a week. If you need to speak with the Property manager or Leasing Agent regarding the janitorial service, please place a request using the Tenant Center. For more information, please see the “Building Information” video.
You can access the Payment Portal from the Boxer Property website’s Tenant Center at Tenant center and click “Payment Portal”. See the “Using the Payment Portal” video for more details.
If you have forgotten your password, click on the Forgot Password link on the login screen. If you know your password and want to change it, go to the User Profile screen within the Portal. Refer to the Password section of the Tenant Portal Guide for details.
We recommend all tenants use the Payment Portal to easily set up their account information, pay rent, and view billing statements. See the “Using the Payment Portal“ for more details.
Once logged in to the Payment Portal, click on the “My Accounts” tab which will show ledger and any current and past due charges.
Once logged in to the Payment Portal, click on the “Lease Documents” tab to view and print billing statements. This section does not contain your signed lease agreement.
The Payment Portal can be accessed on Internet Explorer, Microsoft Edge, Google Chrome, or Mozilla Firefox. We recommend using Google Chrome or Firefox.
Clear your cache and cookies using the appropriate steps indicated for your web browser. Once these are cleared, open a new browser window and try again.
You can access the Payment Portal using the browser on your smart phone. Open your web browser, type in Tenant center, then click “Payment Portal”.
As of recently, Boxer Property now accepts credit card payments in most markets. See “Using the Payment Portal” video for more information.
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